Refund policy

Return/Refund Policy

If not completely satisfied, return the merchandise with freight prepaid within 30 days from date of invoice and the full purchase price will be refunded. Shipping charges will not be refunded. Any damage to the product will be charged against the refund amount.

To be eligible for a complete refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Signs of use may cause the refund to be less than 100%.   

Several types of goods are exempt from being returned/refunded.

- Gift cards
- Custom orders
- Downloadable software products

Optec Dealers will handle all sales originating through them.

Shipping

To return your product, please ship to:

Optec Inc
199 Smith St
Lowell MI 49331, United States

Warranty

We warranty all Optec products to be free from defects in workmanship and material for one year from date of delivery. We will replace or repair at our option any item, should it be defective during this period, under normal use. Warranty items must be returned to us freight prepaid. Repaired items will be returned via UPS ground within the continental USA at our expense. Overnight shipping services may be arranged in advance at the customer's expense. Contact Optec before returning any instruments for repair and to arrange for return shipping.

What this Warranty does not cover:

- Damage of a product resulting from negligence
- Damage of a product resulting from unauthorized modification of the product
- Damage caused by natural disaster
- Theft or loss of the product
- Damage caused by use that is contrary to its purpose